Customer Care Advocate

What are you going to do?

The Customer Care Advocate is entrusted with delivering the best standards of customer service. We are looking for someone who is committed to engaging with customers, partners, and team members to address inquiries, resolve issues, and ensure a seamless experience that fosters customer loyalty. Support both product and service operations, you will succeed in achieving best outcomes for customers.

You will report to the Enterprise Customer Experience (ECX) organization. You must be located within proximity to a Rockwell Automation facility to support a flexible hybrid working model.

Your Responsibilities:

• Respond to inquiries and resolve issues related to orders requests.
• Engage with all partners to maintain the highest standards of customer support.
• Address and resolve product concerns, including managing customer complaints.
• Demonstrate a clear understanding of goals and ensure targets are met within each financial period.
• Provide proactive delivery updates through Open Orders reports according to service level agreements (SLAs) and expedite orders.
• Manage customer product returns, including new product failures and warranty claims.
• Support Repair and Exchange Requests.

What do we ask?

The Essentials - You Will Have:

• 1+ years of experience interpreting and responding to customer requests, both written and verbal, suited for a global, multicultural business setting.
• Native or fluent proficiency in Dutch, and command of English (both spoken and written) are required; proficiency in additional languages is considered an asset.
• Demonstrated problem-solving skills.
• Familiarity with Supply Chain processes and Customer Care functions.
• As well as collaboratively within a team.
• Always uphold integrity and ethical behavior.

The Preferred - You Might Also Have:

• Proficiency in Office 365; experience.
• SAP
• Salesforce

What do we offer?

Our benefits package includes...

• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• On-demand digital course library for professional development
• Comprehensive mindfulness programs with a premium membership to Calm
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• ...and other local benefits!