IT Servicedesk Officer

What are you going to do?

We are seeking a Global IT Servicedesk Officer to join our Global IT Servicedesk team. In this role, you will be the first point of contact for Ecorys colleagues worldwide, providing high-quality 1st line technical support and ensuring a smooth and reliable IT experience across our organisation.

You will support our global estate of laptops, smartphones, meeting room technology and peripherals, as well as advise users on Ecorys-managed software applications. The role also plays a key part in onboarding new colleagues and maintaining accurate IT asset records.

The role can be based from our offices in Brussels, Warsaw, Sofia, Madrid, Croatia and Rotterdam. Please specify you preferred location within your application.

Key Responsibilities

• Monitor the Ecorys Global Servicedesk tool and respond to user queries in a timely and professional manner, escalating 2nd and 3rd line issues where required
• Provide 1st line support for our global fleet of Windows 11 laptops using Ecorys remote management tools
• Support the onboarding of new colleagues by ensuring laptops, smartphones and peripherals are deployed on time, and that user accounts are created and configured according to role
• Liaise with hardware and software vendors regarding warranty repairs and replacements
• Maintain and update IT asset registers, including hardware, software and licences
• Manage end-user security permissions within Microsoft 365
• Support and manage the Ecorys smartphone fleet (Android and iOS)
• Occasionally travel to Ecorys offices in the UK and EU to provide in-person support

What do we ask?

• Minimum 3 years’ experience working in a Microsoft Windows helpdesk environment (remote and in-person support)
• Minimum 3 years’ experience with account creation and management tools such as Active Directory, Azure AD or Microsoft Entra
• Experience with Microsoft Intune is desirable
• Experience with Microsoft SharePoint Online is desirable
• Fluent in English, with strong verbal and written communication skills

What do we offer?

• An international organisation with highly motivated staff
• An organisation motivated to work on key societal challenges
• A large degree of freedom and flexibility
• An organisation that welcomes new ideas
• A salary based on your background and experience
• We are employee owned and offer the opportunity to buy company shares
• Annual leave days and possibility to buy and sell leave days
• A hybrid working policy with flexibility to work from home and from elsewhere