BPO Digitalization Specialist

Wat ga je doen?

• Identify and drive opportunities to automate and optimize processes across HR Services
• Design, develop, and implement digital solutions to improve efficiency and user experience
• Build and maintain automated workflows using tools such as Power Automate, VBA, or similar technologies
• Collaborate with stakeholders to understand business needs and translate them into scalable digital solutions
• Continuously improve and maintain existing automation solutions to ensure reliability and performance
• Troubleshoot and resolve issues related to digital tools and automated processes
• Ensure compliance with internal policies, data protection, and governance standards
• Perform testing and quality assurance for new and existing solutions
• Contribute to regional and global digitalization and automation initiatives
• Document solutions, processes, and system configurations to ensure sustainability and knowledge sharing
• Act as a key point of contact for digitalization and automation topics

Wat vragen wij?

• Experience in digitalization, automation, process improvement, or similar roles
• Strong interest in workflow automation and process optimization
• Hands-on experience with tools such as Power Automate, VBA, ServiceNow, DocuSign, or similar is highly beneficial
• Strong analytical mindset with the ability to translate business needs into practical solutions
• Proactive, solution-oriented, and driven by continuous improvement
• Strong communication and stakeholder management skills
• Ability to work independently and collaboratively in an international environment
• Experience with HR processes is an advantage, but not required
• Strong documentation and knowledge-sharing capabilities
• Advanced in English (written and spoken), Dutch would be an advantage

Wat bieden wij?

• Experience in digitalization, automation, process improvement, or similar roles
• Strong interest in workflow automation and process optimization
• Hands-on experience with tools such as Power Automate, VBA, ServiceNow, DocuSign, or similar is highly beneficial
• Strong analytical mindset with the ability to translate business needs into practical solutions
• Proactive, solution-oriented, and driven by continuous improvement
• Strong communication and stakeholder management skills
• Ability to work independently and collaboratively in an international environment
• Experience with HR processes is an advantage, but not required
• Strong documentation and knowledge-sharing capabilities
• Advanced in English (written and spoken), Dutch would be an advantage