Wat ga je doen?
Reporting directly to the Site Manager, you will play a key role in the day-to-day leadership and performance of a high-volume, 24/7 operation. You will support the Site Manager in leading the operation, driving performance, developing people, and ensuring excellent service for our customer.
With approximately 1,000 employees connected to the operation and a site covering 32,000 m², this is an exciting opportunity for someone who enjoys complexity, thrives in a fast-paced environment, and has the ambition to grow into a future Site Manager position.
Operational leadership
- Support the Site Manager in overseeing the day-to-day performance of a large, complex, high-volume logistics operation.
- Take full responsibility for site operations in the absence of the Site Manager.
- Ensure daily distribution and operational activities are delivered safely, efficiently, and in line with customer expectations.
- Monitor operational performance and take ownership of corrective actions when targets are not achieved.
- Ensure operational plans, improvement initiatives, and agreed actions are implemented and followed through.
People and performance
- Lead, coach, develop, and support your direct reports, helping to build a high-performing leadership team.
- Drive employee development, performance management, succession planning, and absence management.
- Monitor and improve key operational and customer KPIs, including performance, cost, quality, responsiveness, and absence.
- Take ownership of financial and operational performance, supporting budget and operating income targets.
- Review and approve operational expenses and support relevant financial processes.
Customer, improvement, and compliance
- Build strong relationships with our customer and support customer meetings and Quarterly Business Reviews.
- Identify opportunities to improve customer performance and support potential growth opportunities.
- Champion Lean warehousing principles and drive a culture of continuous improvement.
- Identify, support, and implement initiatives that improve efficiency, productivity, quality, and service delivery.
- Work closely with colleagues from Finance, HR, QESH, Engineering, Continuous Improvement, Business Support, and other key functions.
- Promote a strong health, safety, quality, and environmental culture across the site.
- Ensure compliance with company policies, legal requirements, and relevant industry standards.
- Contribute to GXO’s sustainability ambitions by supporting initiatives that reduce environmental impact, waste, emissions, and use of natural resources.
Wat vragen wij?
Experience and leadership
- At least seven years of experience in operations, logistics, supply chain, manufacturing, defence, or another complex operational environment.
- Proven experience in an operational leadership role, such as Operations Manager, Senior Operations Manager, Logistics Manager, or a similar position.
- Strong people leadership experience, including managing and developing teams.
- Experience in a large-scale, high-volume, multi-shift, or 24/7 operational environment is highly desirable.
- Experience with absence management, employee performance, and development.
Operational and commercial capability
- Strong project management skills, with experience managing complex projects involving multiple stakeholders.
- The ability to take ownership, make operational decisions, and translate plans into action.
- Strong financial awareness, with experience managing budgets, costs, and operational performance.
- Experience monitoring and improving KPIs and delivering against customer expectations.
- Experience with Lean, continuous improvement, and process optimisation is highly desirable.
Qualifications and communication
- A Bachelor’s degree in Logistics, Engineering, Operations Management, Supply Chain Management, Business Administration, or a related field is preferred.
- Fluent written and spoken communication skills in both Dutch and English.
- Excellent reporting, presentation, and stakeholder management skills.
Personal qualities
- A confident and resilient personality, with the ability to handle pressure and operate effectively in a challenging environment.
- The confidence to address difficult situations and have constructive, sometimes challenging conversations.
- A proactive, results-oriented, and hands-on approach.
- Strong customer focus and the ability to build effective relationships at all levels of the organisation.
- The ambition and potential to grow into a broader senior site leadership role.
Wat bieden wij?
- Join a leading international and rapidly growing logistics organisation.
- Take on a senior leadership role within a large-scale, high-volume logistics operation.
- Work closely with the Site Manager and become a key member of the Site Management Team.
- Lead and develop a team of approximately five direct reports, with responsibility potentially growing over time.
- Gain broad exposure to operations, people management, finance, customer management, continuous improvement, safety, and quality.
- Play a key role in delivering operational excellence for one of our major retail customers.
- Work primarily Monday to Friday during office hours, with flexibility depending on operational requirements.
- Access GXO University and a wide range of learning and career development opportunities.
- Develop your career with a clear potential pathway towards a future Site Manager role.