Digital Guide DK

Wat ga je doen?

• Utilizing your previous guide experience and proficiency in computer systems and relevant programs
• Handle client requests and complaints in a professional and timely manner
• Create innovative solutions to meet client needs
• Sales and service optimization: Elevate the guest experience and boost sales by offering personalized recommendations for excursions and activities based on their interests. Every interaction is an opportunity to add value to their holiday and enhance their overall experience.
• Utilize digital platforms to provide personalized guidance and support

Wat vragen wij?

• Communication skills: excellent communication skills to align with both our teams and local partners. Fluent in Danish and English, verbal and written. Any other language is a big plus (Dutch, Swedish, French).
• Tech savvy: being able to help guests through the phone is also to help them with GPS, WhatsApp & third party apps that might be useful to solve the issues they might have.
• Problem-solving skills: being able to think on your feet and find solutions to unexpected challenges that guests may encounter.
• Flexible and proactive: You are willing to work irregular hours and enjoy variety in your work. You have a proactive attitude and anticipate on challenges before they arise.
• Organizational skills: keeping track of guest reservations, itineraries, and contact information.
• In-Destination knowledge: in-depth knowledge of winter and summer destinations, including popular attractions, activities, dining options, and local culture.

Wat bieden wij?

• Enjoy up to 20% off when booking with our brands for you, your family, and your friends
• Access to LinkedIn Learning and a personalized Learning Action Plan to support your career growth
• Benefit from coaching sessions designed to support your well-being
• Receive work-from-home and travel allowances to ease your daily routine