Associate Customer Relations Representative (German speaking)

Wat ga je doen?

With your communicative personality and problem-solving skills, you enjoy providing a high level of service to our internal and external customers. Together with the Sales Representative, you are the first point of contact for our German-speaking customers and you ensure excellent support is provided by answering calls, e-mails, solving queries and preparing agreements in an accurate and timely manner. As a Customer Relations Representative you help drive continuous improvement regarding the customer experience for our customers in Europe, whilst liaising with the local sales teams to deliver best-in-class service.

To succeed, you bring in excellent organizational skills, you are able to work in a structured manner and adhere to deadlines.

Key Responsibilities

• Handle questions from internal and external customers on the phone and via email during office hours
• Process returns and invoice corrections in our SAP system
• Prepare agreements for evaluation, loan, rental and purchases
• Interpret and assign customer requests to the appropriate departments and teams
• Investigate and resolve customer disputes and consequently communicate with internal departments to find solutions and preventative actions
• Participate in team meetings and project team activities to set priorities, discuss process improvements and solve issues together

Wat vragen wij?

• 1-3 years of relevant experience in customer service, hospitality or a similar position
• Good knowledge of MS Office and Windows-based computer applications
• Experience with SAP is preferred
• Fluent oral and written communication skills in German and English
• Any additional European language is an advantage
• Excellent organizational skills, able to work in a structured manner and adhere to deadlines

Wat bieden wij?

• An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs
• 27 paid vacation days (based on fulltime contract) with option to purchase five additional days
• This is mainly an on-site role with hybrid options
• Commuting allowance of €0,23/km or full coverage of public transportation costs
• A wide variety of internal trainings and development possibilities and a tuition program for external trainings
• The opportunity to pro-actively work on your vitality and fitness
• State-of-the-art facilities, including green areas, in-house restaurant and gym

Additional benefits, such as:

• Attractive pension scheme (your contribution at 4%, ours at 12%)
• €50 net monthly health insurance contribution
• Two (paid) days per year dedicated to volunteering activities
• Several fun company events and meaningful initiatives organized throughout the year