Wat ga je doen?
- You support the internal IT service desk; analyzing requests, prioritization and if possible solving the issues.
- You assess and diagnose technical inquiries and/or client project problems (software configuration related).
- You utilize in-house and 3rd party software toolsets to troubleshoot client reported problems and work closely with the clients to resolve the issues
- You document client reported problems, including steps taken to reach a resolution, and other relevant information in the company’s central ticketing system.
- You ensure that each assigned ticket is properly resolved or has been escalated
- You set-up and maintain various data processing processes.
- You contribute to the architectural design and realization of the data processing engine.
- You set-up and support CI/CD pipelines in a Fullstack oriented role.
- You support with requested software configuration adjustments, provision any new hardware installations, and other tasks as necessary.
- You are responsible for maintaining and updating technical documentation.
- You are responsible for the configuration and support of different operating systems such as Windows en Linux.
- On occasional base you will do stand-by support for customers.
Wat vragen wij?
- You have a Bachelor/ Master degree in Information Technology or comparable
- You bring at least 5 years experience in a similar role.
- You have strong technical knowledge of hardware-, software- and network systems.
- Good understanding of Microsoft and Linux systems is essential.
- You know how prioritize and support multiple tasks and projects.
- Strong analytical and problem-solving skills are crucial for this position.
- You have the ability to clearly explain a complex technical problem to a customer/colleague
- You are fluent (both in speech and writing) in English and Dutch.
- Last but not least, you have a hands-on and “let’s do this together” mentality
Wat bieden wij?
Challenging work
We are passionate about solving highly complex puzzles. And, as the global leader in our industry, we never stop innovating – our work is an ongoing journey that has no bounds
Global impact
Social impact is a core company value that goes beyond product functionality. It is dedicated to enhancing our customers: sustainability metrics and inspiring our employees to contribute to the betterment of their communities, both locally and globally
Global team
We are united as a global team, we recognize that the whole is greater then the sum of its parts. We are big enough to do major projects, small enough to know everyone on a first-name basis.
Work-life balance
Our organization’s strength lies in the freedom and independence we provide our employees, allowing them to work autonomously and manage their hours effectively
Fun
We find joy, have fun and engage in humour- this is how we cultivate meaningful relationships
Last but not least
We offer an excellent compensation package with amongst others a bonus plan and we invest a great deal in personal growth: training & certifications, but also time to experiment and work on ‘pet’ projects.