Stichting Technologie Participaties
Stichting Technologie Participaties is looking for a Customer Care Officer.
Together with your colleagues, you receive alerts from clients and colleagues, by phone or through tickets. These alerts are often about business-critical systems and complex applications in very diverse environments. One moment you might be solving a data connection for a government body; a few hours later you’re talking to a technical colleague about an application that advises inland skippers on bridge openings. Furthermore, you keep a close eye on our clients’ systems through our monitoring system. You work proactively to prevent incidents and faults, for example by signaling repeat incidents and initiating the problem management procedure.
There can be a lot of pressure in this job, but you’re not easily rattled and keep working to find a solution. If you and your colleagues at Customer Care (three team members and a service manager) are not able to resolve an issue, you escalate the alert to your colleagues at second-line support. Meanwhile, you continue to inform the client of the status and progress of the alert, always working on a good relationship with the client.
You have:
You are:
The most important condition for doing this job well is that your personality fits the requirements listed under ‘You are’. Is this your kind of job but are you concerned you don’t have the technological knowledge required? We’d still like to talk to you. If you have lots of enthusiasm and are customer-friendly, we can help you catch up on your technical knowledge.
Your salary is an important part of your employment package. That’s why you’ll find the salary range for this position listed at the top of this job posting. We determine your exact salary based on your knowledge and work experience.
In addition to salary, we offer many other attractive benefits, both financial and social. We believe that a pleasant work environment with great colleagues is fundamental. Here’s a glimpse of our benefits: